Restore trust across leaders and teams.
So collaboration returns, execution speeds up, and your best people stay.
Blanchard Building Trust® gives your organization a shared language, observable behaviors, and guided conversation practice to build trust and restore it when it has been eroded.
Trusted by leaders at
If trust is the foundation of performance, then the fastest way to lose momentum is to let trust problems go unnamed -- and unmanaged.
The real cost of low trust
When people don't trust their leaders -- or each other -- work gets expensive.
45%
of employees say lack of trust in leaders is the biggest issue impacting work performance
82%
say they don't trust their boss to tell the truth
50%
less turnover in high-trust organizations; employees perform 20% better
If trust stays broken: your best people leave, productivity stalls, and culture becomes toxic.
Blanchard Building Trust® makes trust practical.
This isn't a "culture talk." Building Trust® makes trust observable -- so you can see it in decisions, collaboration, and follow-through.
Improve performance
Drive creativity & innovation
Retain your talent
Create collaboration
The measurable signals L&D / HR leaders look for
Blanchard Building Trust® by the numbers
10M+
Leaders trained globally by Blanchard
30+
Languages available for delivery
100%
Applied skills on the job
40+
Years of research-backed methodology
Quick trust diagnostic
If any of these are happening, trust is already costing you -- often quietly.
Bring one real scenario to the call -- we will map it to the element(s) and outline how to rebuild.
Outcomes you can expect
For Leaders & Teams
- Stronger interpersonal trust and rapport
- Fewer conflicts, faster resolution
- Open communication and psychological safety
- Higher intent to stay
For the Business
- Reduced turnover and disengagement
- Faster execution with less rework
- Improved cross-team collaboration
- Innovation and creativity unlocked
For L&D / HR
- A framework that scales across the organization
- Flexible delivery options
- Measurable signals tied to trust behaviors
The Elements of Trust
Blanchard Building Trust® gives your organization a common language and a set of observable behaviors that build interpersonal trust.
Able
Demonstrates competence
- Expertise
- Results
- Effectiveness
Believable
Acts with integrity
- Honesty
- Values
- Fairness
Connected
Cares about others
- Benevolence
- Communication
- Rapport
Dependable
Honors commitments
- Reliability
- Accountability
- Responsiveness
What participants actually do
Flexible delivery for your reality
Built for mid-market to enterprise environments with formats that match your rollout reality.
Instructor-Led
In-Person
Virtual Instructor-Led
Live Online
Online Overview
Self-Paced
Recommended rollout: Pilot to Scale
Align & Diagnose
Where trust is breaking down + desired signals
Pilot Cohort
Leaders or a cross-functional team with real scenarios
Reinforce & Apply
Tools, assignments, accountability checkpoints
Scale
Additional cohorts + integrate into your leadership journey
Learning transfer is the difference
Spark's role is to make sure Building Trust® becomes on-the-job behavior change -- through a "connect the dots" learning transfer methodology.
Align
to business realities and leadership pain points
Deliver
the core experience (in-person / virtual / blended)
Reinforce
with spaced learning and assignments
Support
application with lightweight accountability checkpoints
What participants get
Tangible deliverables for application
- Trust Conversation Planner prompts and templates
- Application assignments (week 1, 2, and 4 post-session)
- Reinforcement nudges and micro-activities
- Accountability checkpoints for wins and stuck points
What leaders get
For organizational alignment
- A rollout that aligns to your internal language
- Cohort consistency across locations
- Support for accountability and adoption
- Optional: measurement plan tied to your goals
Leaders in action
Building Trust® in action
Trimont Real Estate Advisors
Real Estate
of participants rated the program highly effective
- Strengthened cross-functional collaboration
- Improved manager-to-direct-report communication
Download Case Study"The programs gave our managers a common leadership language and practical tools they started using immediately."
City of Riverside
Public Utilities
applied new skills on the job (3 months post)
- 61% improved key behaviors
- 42% improved crew performance/results
Download Case Study"We wanted supervisors to build trust, communicate clearly, and coach their teams through change."
Snell Packaging & Safety
Manufacturing
estimated average increase in performance (60 days post)
- 100% believe knowledge increases on-the-job performance
- 71% applied skills to a great amount
Download Case Study"We've had a positive impact on business consistency, continuity, and overall performance."
What leaders are saying
"You changed my life! You empowered me with improved leadership skills to turn around a low performer. It not only got me the opportunity to move to a regional position, but to overachieve in my new position."
Regional Manager
Amadeus
"Thank you for creating an open-minded, non-judgmental environment. Nicole finds the gentle way to challenge teams while making them feel supported and at ease. Dynamic and engaging delivery."
Lara Marsden
Head of L&D, Chanel
"Nicole created a safe environment -- professional, empathetic and positive. The coaching framework gave me structure. Thanks for making me believe in myself."
PR Consultant
Your delivery partner for adoption and impact
Spark helps organizations solve human-centric business challenges. We go beyond delivery to ensure adoption, application, and measurable performance change.
20+
Years Experience
7,000+
Coaching/Training Hours
Global
Cross-Industry Delivery
Frequently Asked Questions
Get clarity on how Building Trust® could support your organization.
Book a free 30-minute call with Nikki.
The call is free. No obligation.